Insane is being put on hold for 13 minutes.
Rude is when asked as to why I was being put on hold for 13 minutes, the answer that came was "apa masalah cik?"I asked very nicely because I believe that I am a nice person, and I'm very rational at all times. My masalah cik telefonis yang berkhemah is that I am extremely curiousas to what was going on at your end that it had to take 13 minutes for you to take my call.
No customary greetings of good morning or selamat pagi.
I don't demand on seeing the manager at restaurants when my meal is not cooked to perfection, or when a waiter/waitress spills drinks on my handbag, which really happened in Nasi Lemak Antarabangsa Taman Melati. I let it go when cashiers return my change a ringgit short. No, I try to be understanding enough. I try not to sweat the small stuff. I try.
I asked for her name. "Dengan siapa ya saya bercakap ni?" and then I heard a ringing tone. I was passed on to another person in another department. Just like that.
The only words that are racing through my head right now are profanities in which if I were to type them out, my blog would need a censor badge warning underage kids to stay away.
Tenaga Nasional Berhad (TNB), consider putting your phone operators or customer service executives or whatever it is that you call them these days under training. I could personally recommend a few good trainers.
I need my iPod. Scroll to Indie Arie.